Only some emails are synchronized in Outlook desktop client

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There could be several possible issues related to why only a few emails are syncing in shared mailboxes or public folders when using Outlook desktop email client. You can try to fix them by following the technique given in this post.

Only some emails are synchronized in Outlook

Only some emails are synchronized in Outlook

Upon checking your outlook account, you may notice that only a subset of items is synchronized, bearing the following descriptions at the bottom of the email message list:

  • Currently displaying all messages newer than X days/months.

To fix this issue, you’ll need to change the behavior of the Outlook offline mail feature. Here’s how!

  1. Go to Account Settings.
  2. Select your Exchange server account.
  3. Choose the Change
  4. Set the desired limit for Mail to keep offline setting
  5. Hit the Next
  6. Select Finish > Close.
  7. Exit Outlook and restart the app.

Open your Outlook app, click the File menu, and from the list of options displayed select Account Settings.

Under Account Settings, choose your Exchange server account.

Change Account


In the new window that opens, select the Change option.

Move the Slider

Now, in the separate Server Settings window that opens, move the slider for the Download email to keep offline for the past setting to the time that you want.

Hit the Next button displayed at the bottom.

Thereafter, in the message window that appears and states that this operation will not finish until you exit and restart Outlook, select OK.

Click Finish > Close.

In the end, exit and restart the Outlook app.

That’s all there is to it!

Currently Displaying All Messages

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Alice AUSTIN

Alice AUSTIN is studying Cisco Systems Engineering. He has passion with both hardware and software and writes articles and reviews for many IT websites.

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