4 mins to SIGNIFICANT community engagement in Discord, Slack, Discourse, Higher Logic, Khoros…
Here is a super-simple technique to fix low engagement in a community platform such as Discord, Slack, Discourse, Higher Logic, Vanilla Logic, or Khoros. I break this down into 3 steps that helps you to generate interesting discussions in your chat channel, forum, or elsewhere.
There are two main reasons for low engagement: members don’t know when to start discussions, and there’s no trigger to draw responses…here’s how we fix that in 3 simple steps:
(1) Identify Topics: Find topics your community is interested in. Use tools like ChatGPT for suggestions. For example, in an Asana community, discussions could go beyond just comparing it to monday.com.
(2) Select Members: Identify members likely interested in the chosen topic. This requires understanding your community’s interests. Look at past discussions, event attendees, and comments. Aim to list at least four or five people who might engage.
(3) Kickoff Discussions: Ask a community member to start the discussion and tag the identified members. This approach addresses both the hesitation to start and the lack of response triggers.
These techniques can significantly improve community engagement in platforms such as Slack, Discord, Discourse, BuddyBoss, Vanilla Forums, Higher Logic, and more.
By following these steps, community managers and developer relations professionals can foster active, engaging communities.
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by Jono Bacon
linux foundation
Great from-the-trenches advice, as always, Jono. – Todd
Your advice on "community members don't know when to kick off discussions" is spot on. That's may #1 challenge both as a member and as a host of communities (tech and otherwise).