January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2

24 thoughts on “January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2”

• January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2.
  
  Topics: 1. Cannot Log Into Computer. 2. Computer not on Domain. 3. WFH login fix/trick. 4. Computer not Powering ON. 5. Problem with wifi. 6. OneDrive for business fix. 7. MS Office errors. 8. Install Microsoft 365 apps. 9. Windows Explorer Crashing. 10. Adding a Network Drive. 11. Failed to create tray icon 1. 12. Repair Windows easy fix. 13. Cannot find user in Active Directory
  
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  00:00 Intro
  
  00:46 Cannot Log Into Computer
  
  05:53 Computer not on Domain
  
  09:46 WFH never logged into computer fix/trick
  
  13:41 Computer not Powering ON
  
  17:18 Problem with wifi
  
  24:19 OneDrive for business not working
  
  27:02 MS Office errors
  
  29:34 How to install Microsoft 365 apps
  
  33:14 Windows Explorer Crashing
  
  35:07 Adding a Network Drive
  
  36:20 Failed to create tray icon 1
  
  38:25 How to repair Windows the easy way
  
  42:58 Cannot find user in Active Directory
  
  47:58 How to start an IT career advice

• Present 🙂 1st attendance for the year yerrr 😛

• Present

• Thanks for your lesson!

• Hello

• Present!

• I personally appreciate your work and it helps me a lot. Thank you very much.

• HI

• Thanks bro !!

• Thanks for the information

• Present

• Great video man love these!

• Thanks for the content!
  How we remotely control a pc in the company , what software do we use?

• Hi, Ervin
  Hope you are doing well!
  Well thank you for the awesome videos and a unique teaching style with live examples.
  Just had a doubt in my mind in terms of sharing screen. If user can't login to his/her system how can they be able to share screen😢. Well this could be a stupid question but I saw you in the start of the video you have said so😊

• Present! Thanks for the information!!

• Present teacher

• For topic one, if they are working from home, you would need to get them connected to VPN first so they can communicate with the domain controller. I would reset their domain password to a default and remote to them and join them to the domain, if the computer they had was not already joined to the domain. They would need email access on their phone so they could receive a one-time VPN password or key. Another option would be something like Symantec Authenticator on their phone if their organization had that set up or some other key generator.

• 🙌🏾🙌🏾🙌🏾

• Nice video Cobuman, im looking to get my first helpdesk job, should i get the ComptiA+ cert before applying for jobs? , i have decades of "unoffical" pc building/fixing and trouble shooting experience, and now familier with Active Directory and office 365?

• Present

• Coubman you belong in the UFC. Outstanding

• Present

• Hello sir! Thanks for the excellent content!

• Present 😅

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