TECHNICAL SOLUTIONS

How to detect your Razer Device in Synapse 3

If Synapse 3 is not detecting your Razer device, it may be caused by either a software or a hardware issue. It may also be caused by using the incorrect version of Razer Synapse that supports your device. #razersupport #razersynapse #devicenotdetected

Please follow the instructions on this video to resolve the issue.

For more information, visit our Razer Support page:
https://mysupport.razer.com/app/answers/detail/a_id/1835

Have a question? Let the Razer Community help on Razer Insider:
https://insider.razer.com

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49 thoughts on “How to detect your Razer Device in Synapse 3

  • No it does not absolute shit that you cannot download from the site. Will not buy again.

  • I think you must re-built this program idk why razer didn't fix it. Your product is good but software is very bed. TT

  • Fuck razer I tried everything to connect my god damn headphones but they didn’t show up anywhere

  • im using a razer deathadder essential which i have been told is compatible with razer synapse 3. The first time i used razer synapse with this mouse, the device had shown up and i created a few macros. The next morning it was gone and i havent been able to get it to show up since. Any suggestions?

  • This is dumb my keyboard automatically disconnected itself and now won’t reconnect

  • Your website keep stuck in loading when I tried to login with google account.

  • synapse is so shit. nothing works, doesnt recognize any device. No longer buying razer, congratulations.

  • All of these easy steps doesn't solve a thing, its time to switch to other brand guys. Basically a waste of money.

  • Bro all i hate all this shit, the worst fucking headphones and must complicated to fucking install, who the hell decide to make it work this way????? I NEED To DESTROY THE HEADPHONES TO GET THE CODE INSIDE WTF

  • Never buying a razer product again. Fucking ridiculous that I can plug the mouse into my ps5 and it recognizes it but the LAPTOP can’t fucking recognize it. Dogshit brand dogshit products won’t be caught dead with these pieces of shit anymore, it would be an insult to toilet paper to wipe your own ass with a razer mouse. Fuck you razer

  • çözdüm sonunda. bu hatayı alıyorsanız usb cihazını bilgisayarınız da 3.1 usb boşluğuna yerleştirmeniz lazım aksi halde çalışmıyor. lütfen beğenin ve üstte gözükmesini sağlayın

  • My Blacksharks v2 x are stilk not being recognized after purchasing them 2h ago lol. When I first connected my ornata keyboard it instantly got picked up and even offered me to download razer synapse.

  • Absolutely the worst drivers on any hardware. Takes a massive amount of memory just for a mouse, gives me chronic BSOD with every other update. All I want is to program a single button to be a delete key and I have to deal with all this buggy garbage.

  • Uma bosta, comprei a merda do fone Razer Tresher, e essa merda não reconhece no synapse, não seI por que gostam tanto dessa marca lixo, nunca mais compro nada da Razer, o som fica horrível, CORSAIR > RAZER.

  • I Have a lot of Razer devices, never had a problem until y Bought the Goliathus Mousemat and his tutorial fix it! Thanks!

  • My Orbwaver Chroma is not reconizing by Synaps 2.0 and 3.0… is not on supporting list… so how to use it?

  • bruh why dont u just put a dpi and lighting button on ur freaking mouse

  • reformatted and it is not showing up anywhere on sound settings or synapse andf i have reinstalled firmware / software multiple times

  • Well my conclusion is uninstalling all the piece of filth synapse, shitnapse and other crap from pc, throwing out this junk mouse and never even looking at any razer products ever again. Thank you for wasting my time.

  • Should is the magic word here. It doesn't though

  • Shit been buggy asf after 4 months use so much for 200 bucks on this crap

  • I got the first mouse from razer, after soooo many year Synapse is worst and worst
    First you have to log in to changer hardware shit …. had trouble with one key, it was an absolute nightmare to log in , it was like 5 mounth ago
    Now a new version for Synapse and none of my Device is detected by Synapse ( Blackwidow V4 Pro and DeathAdder V2 ). I restarted , launch as admin and all the stuff.
    The only think I want now is : a software that work, don't fucking car about all the stuff that come with, I just want to set up my keyboard without having to make a Scrypt that I have to run every time I want to go to the setting of my keyboard. It's supposed to be soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo simple, no excuse

  • I love paying top dollar for a product and having to go through all this extra bullshit. thank you so much

  • That's funny! The only way I can get windows to detect is to plug into USB hub! I have had the cynosa v2 keyboard plugged into USB keyboard port on my machine. Hundreds of restarts later- no keyboard. Nothing I do in windows and software side fixes. I have to unplug and try many different USB ports. Finally, plugging into USB hub extension (card slot) USB 2 works. USB 3 used to work. USB 3 card used to work. I cant make heads or tails of this but it's been happening every so often over 3 years.

  • I did everything but it still doesn't detect razer deathadder essential model

  • despite all the comments, its worth trying. This fixed it for me

  • So if your Synapse 3 app does not recognise your Kraken headset (or anything else but I only know it works for sure with the Kraken), try what my sister did;

    "I started Razer Synapse

    I plugged my wireless dongle into my laptop

    My laptop started figuring out what the device is (the same way it does with your phone)

    At the same time, Synapse switched to the update part and started updating

    After restarting my laptop due to the Synapse update, I waited for it to fully load everything, then turned on my headset

    …it instantly recognised my headset into the Synapse and it's just there now-"

    …I spend hours trying to figure it out, tried her steps and whoom it's there :')
    Idk if I should cry or laugh honestly xD

  • man just fu*ing fix ur sh*ty software, my old Unknown chinese mouse has a better software,
    using my viper mini for almost a year and i don't know what dpi im in and cant use macros

    A multi-billion dollar company cannot fix a simple problem like this ,It's a joke

  • Nope still not working.
    Get your poop in a group Razer…

  • synapse 3 is a joke.. never had this much issues with 2…

  • I've had so many issues with this one mouse model that I bought from you guys. First, it was the original Razer cable that refused to work any time I needed to plug in my mouse and charge it. Then, I had to cut up one of my own USB cables just to make it fit in the slot and so it could charge. Now, after maybe a month of doing all that and butchering a USB cable I had, neither the cable, nor the mouse want to connect to my laptop (and get this, when I plugged in the butchered USB cable to a portable battery I own, IT WORKS) fix your shit razer, your customer support is also terrible.

  • it 3.0 or new beta all can't detect my Wolverien v2 controller…help

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