AWS Cloud Support Associate Vacancy | Apply Now | for Freshers

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Link for JOB — https://www.amazon.jobs/en/jobs/2676989/cloud-support-associate

Cloud Support Associate
Job ID: 2676989 | AWS India – Telangana – J42

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Vacancy in Hyderabad for Cloud Support Associate
0-1 years of experience
Apply fast or take referral from someone who is working at Amazon!!

DESCRIPTION
Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services

AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Amazon.com. Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earth’s most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun.

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BASIC QUALIFICATIONS
– 0-1 years of experience in Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
– Troubleshooting / Support experience
– Excellent oral and written communication skills

PREFERRED QUALIFICATIONS
– Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database
– Strong customer focus & multi-tasking skills
– Exposure to Cloud computing
– Self-starter who is excited about technology
– Ready to work in India night shift

Key job responsibilities
First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

AWS Support is 24/7/365 operational. This role is required to work in India Night Shift Hours.

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