CS Ops: The innovative frontier of customer success with Roger Mendez, Cisco
In this episode of the CS School podcast, we’re joined by Roger Mendez, Global Leader of Strategic Programs, Customer Success & Acceleration at Cisco, about the critical role of customer success operations, AKA “CS Ops.”
Key discussion points:
► How and why CS Ops differs from traditional customer success
► How to transition into CS Ops
► The importance of personalization and proactivity
► Why cross-functional collaboration is at the heart of CS Ops
► Why you need to take a data-driven approach
► How to scale your Ops function for operational excellence
► Tips on overcoming challenges
► A typical CS Ops day
► Roger’s breakthrough moments
► The future of CS Ops
Want to learn more? Our Customer Success Core certification should be your first stop: https://bit.ly/47YL2k0
Don’t hesitate to keep in touch! See what we’re up to via our social channels:
► LinkedIn: https://bit.ly/4bdIkKc
► Slack: https://bit.ly/3HxiEdO
► Twitter: https://bit.ly/3HAVnI6
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