DPM Academy Session 6: DPM and the Common Services Data Model
In this session we dig into the relationship between the Common Services Data Model (CSDM) and DPM. To cut to the chase, using the CSDM-prescribed tables and relationships will get you instant value in DPM. The next step is ensuring your workflows are aligned with that data model. This video covers the tables, relationships, and join conditions for services, applications, and application services in DPM.
00:00 Intros and agenda
00:52 CSDM diagram
2:16 Core CMDB tables surfaced in DPM
4:33 Secondary CMDB tables referenced in DPM
7:00 Key references (CMDB relationships)
11:36 DPM Core Tables
13:47 Service/Offering direct references
14:53 Demo – how to wire up an incident to a service offering
16:00 Demo – how to wire up an outage to a service offering
17:15 Demo – how to wire up a demand to a service offering
18:06 Service/Offering related list references
18:32 Business Application references
20:07 Additional resources and closing
Additional resource links:
DPM and CSDM Overview: https://www.youtube.com/watch?v=EbuHgr10P98
CSDM + Service Builder: https://www.youtube.com/watch?v=db5wjxz9pm0
CSDM deep dive: availability metric calculation discussion: https://www.youtube.com/watch?v=GizZ36ysEsA
DPM Launch and Learn: CSDM: https://www.youtube.com/watch?v=gN3MmyOwyog&list=PLkGSnjw5y2U4_irxgRlzJ17DmV2qIL1BW&index=2&t=1s&pp=iAQB
Excel data sources sheet: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123710
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