Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP

Learn how to fix print and scan problems using HP Print and Scan Doctor.

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Follow these steps to fix print and scan problems using HP Print and Scan Doctor:
– Turn on the printer you want to troubleshoot.
– On your computer, go to support.hp.com.
– Under Product Support, select Use HP Print and Scan Doctor.
– Select Download Now.
– If your computer displays an offline or printer offline status, select Yes when prompted to download a version of the app designed to resolve printer offline conditions.
– Otherwise, select No.
– The correct version of the tool downloads based on your printer status.
– Open the file to extract and run the app.
– If prompted, select Continue, Run, or Yes to allow changes to your computer.
– Select Accept to agree to the terms.
– Select Start to detect HP printers and scanners connected to your computer through a USB cable or network connection.
– All detected printers and scanners display.
– If you do not see your printer, click My product is not listed to perform some basic troubleshooting to detect the printer or scanner.
– Select your printer, and then select Next.
– The tool detects problems on the computer and connections that might prevent printing or scanning.
– Follow any on-screen troubleshooting prompts to fix the detected problems and resume printing or scanning.

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How to Fix Print and Scan Problems Using HP Print and Scan Doctor | HP Printers | HP

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