Get Ready for 3CX V20 – Upgrade Checklist & FAQ Webinar

January 27, 2024

If you’ve missed one of our 3CX V20 Webinars, worry not! We’ve prepared a recording for you.

Here are the 4 areas we’re covering:

1. Prerequisites – steps you need to take prior to upgrading to V20.
2. Upgrading to V20 – how to successfully upgrade to the new version.
3. Departments – how to properly set up Office Hours, Holidays, Time Zone and Language Settings.
4. Features – the new and improved functionalities you can expect from this upgrade.

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Time-stamps to make your life easier:

0:00 Introduction
0:45 Prerequisites Overview
10:37 How to Upgrade: New Operating System
15:17 Merged Web Services
16:48 New SIP Engine
17:29 Department Setup
18:36 Department Office Hours
20:27 Groups renamed to Departments
20:54 Feature Overview: Call Handling
22:20 New Queue Functionality
23:15 Departments
24:05 User Roles
25:12 Admin Console
26:02 Cross Department View
26:48 New Windows Softphone
27:50 Phone Provisioning
29:23 APIs
31:04 Reporting
31:35 Recording Archiving
32:13 Transcription
32:46 Faxing
33:31 Troubleshooting
36:48 2FA
38:01 Roadmap
41:27 Demo

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Links used in the video:

Upgrade Checklist: https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/
Preparing for a successful upgrade: https://www.3cx.com/blog/releases/v20-beta1-upgrade/
Hardware Specifications: https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx
Split DNS: https://www.3cx.com/blog/releases/split-dns-on-prem/
Configuring Split DND: https://www.3cx.com/docs/creating-fqdn-split-dns/
User Roles: https://www.3cx.com/docs/manual/access-roles/
3CX Call Scripts: https://www.3cx.com/docs/manual/call-processing-script/
Call Transcription: https://www.3cx.com/docs/voicemail-transcription/

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Stay in touch:

📸 3CX Instagram https://www.instagram.com/official3cx/
💻 3CX Website https://www.3cx.com/
🐥 3CX Twitter https://twitter.com/3cx
3CX Forum https://www.3cx.com/community/
3CX LinkedIn https://www.linkedin.com/company/3cx
3CX Facebook https://www.facebook.com/3CX/

Or leave a comment in the 3CX Community Forums. We (try to) answer 100% of comments 🙂

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