ServiceNow Interview Questions | ServiceNow Top 375 Interview Questions

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Top 375 ServiceNow Interview Questions Link :
https://learn.gauthamit.com/courses/ServiceNow-Interview-Questions-Your-Comprehensive-Guide-to-Top-375-Questions-for-Success-64d3644ae4b0bdefdb8013e4-64d3644ae4b0bdefdb8013e4

What is ServiceNow?

ServiceNow is a cloud-based platform that provides service management software as a service (SaaS).

Explain the core components of ServiceNow?

ServiceNow includes IT Service Management (ITSM), IT Business Management (ITBM), IT Operations Management (ITOM), and more.

What is the CMDB (Configuration Management Database) in ServiceNow?

The CMDB is a database that contains information about all the configuration items (CIs) in an organization’s IT infrastructure. It helps in understanding the relationships and dependencies between various CIs.

What is a ServiceNow update set?

An update set is a group of customizations that can be moved from one instance to another. It allows developers to package and transfer configurations between different environments.

Explain the difference between a Business Rule and a Script Include?

A Business Rule is used to define server-side logic that runs when a record is displayed, inserted, updated, or deleted, while a Script Include is a reusable script that can be called from other scripts.

What is ACL (Access Control List) in ServiceNow?

ACLs control what data users can access and what operations they can perform. They are used to enforce security and access policies.

What is a ServiceNow UI Policy?

UI Policies are used to set mandatory or read-only field-level controls on forms. They help in improving the user interface and enforcing business rules.

Explain the concept of Business Service in ServiceNow?

Business Services in ServiceNow represent the IT services delivered to customers. They help in mapping IT services to business needs.

How does ServiceNow support ITIL processes?

ServiceNow is ITIL-compliant and supports ITIL processes like Incident Management, Change Management, Problem Management, and more.

What is the difference between a Catalog Item and a Record Producer in ServiceNow?

Catalog Items are predefined service offerings in the Service Catalog, while Record Producers allow end-users to create records (like incidents or requests) directly from a form.

Explain the concept of Service Level Agreements (SLAs) in ServiceNow?

SLAs define the level of service a customer can expect, including response and resolution times. ServiceNow allows organizations to set up and manage SLAs for various processes.

How do you integrate ServiceNow with other systems?

ServiceNow supports various integration methods, including web services, REST APIs, and MID Servers. Integration Hub and Integration Spoke are also commonly used for connecting with external systems.

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