Troubleshoot a Wireless Internet Connection in Windows 10 | HP Computers | HP
Learn how to troubleshoot a wireless internet connection when it is not working in Windows 10.
Learn how to fix a wireless network and internet (Windows 10), visit our support site https://support.hp.com/us-en/document/c04649175.
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Follow these steps to troubleshoot a wireless internet connection when it is not working in Windows 10:
– Verify Wi-Fi is enabled from the computer.
– If your computer or keyboard has a Wireless button, verify it is turned on.
– If your computer or keyboard has an Airplane button, verify it is turned off.
– Wait 10 seconds.
– In Windows, click the Wi-Fi connection icon.
– Select your wireless network, and then select Connect.
– Enter the password, if prompted.
– Try to connect to the Internet.
– If the wireless connection still does not work, continue to the next step.
– Run the Windows troubleshooter to automatically diagnose and fix Internet connection issues.
– On the Windows taskbar, right-click the Wireless connection icon, and then select Troubleshoot problems.
– Read and respond to the on-screen prompts to troubleshoot the wireless connection.
– If the troubleshooter completes but does not resolve the issue, select Close, and then continue to the next step.
– Update the wireless network driver in Device Manager.
– Select Start, type Device Manager, and then select it from the results.
– Expand Network adapters, and then right-click your wireless network driver.
– Select Update Driver, and then select Search automatically for updated driver software.
– Windows searches the computer and Internet for an updated driver, and then installs one if available.
– Try to connect to the Internet again.
– If updating the driver does not resolve the issue, continue to the next step.
– Reset your modem, wireless router, and computer to attempt to resolve wireless connection issues.
– Turn off the computer, and then disconnect any cables, including the power cable.
– If using a laptop that has a removeable battery, slide the battery release latch, and then remove the battery.
– Press and hold the Power button for 15 seconds, and then reconnect the power cord or adapter to the computer and a wall outlet.
– Do not reinstall the battery or any other previously connected devices.
– Disconnect the power cord from any wireless router, gateway, or wireless or broadband modem.
– Wait five seconds.
– Some modems have a backup battery.
– If lights remain on, remove the modem battery and wait 30 seconds.
– Reconnect the battery and power cord to the wireless router and broadband modem, if applicable.
– On the router and modem, verify all lights turn on and show normal Internet and computer activity, and then on the computer, press the Power button.
– If you previously removed a battery from a laptop, turn off the computer, reinstall the battery, and then turn the laptop back on.
– If Windows does not automatically connect to your wireless network, select the Wireless connection icon.
– Select the name of your wireless network, and then select Connect.
– Enter the password, if prompted.
– Open a web browser to check the Internet connection again.
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How To Troubleshoot a Wireless Internet Connection in Windows 10 | HP Computers | HP
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