What's Wrong With My Internet? 2 Hours of Troubleshooting: Oct. 25, 2023

9 thoughts on “What's Wrong With My Internet? 2 Hours of Troubleshooting: Oct. 25, 2023”

• 🤖 AI Pop Quiz!
  What was the initial problem that the person in the video experienced?
  A. Internet disconnection for a brief moment.
  B. Loss of connection with their laptop.
  C. Issues with the desktop computer.
  D. PlayStation 5 connection error.

• 🤖 AI Pop Quiz!
  What is the main issue the person in the video is facing with their internet connection?
  A. Slow download speeds
  B. Ongoing modem reboots
  C. Inability to access certain websites
  D. Network connectivity only through wired connection

• 🤖 AI Pop Quiz!
  What is the speaker's concern regarding the modem/router downstairs?
  A. The modem/router combo is outdated.
  B. Rebooting the modem will cause internet disruption.
  C. The modem's DHCP settings need to be modified.
  D. The modem's Wi-Fi is unreliable.

• 🤖 AI Pop Quiz!
  What is the primary issue the person in the video is facing regarding their internet connectivity?
  A. An outage due to technical issues at the ISP's end.
  B. Incompatibility between the modem and the router.
  C. Difficulty accessing the modem's admin page.
  D. Limited connectivity on specific devices.

• 🤖 AI Pop Quiz!
  Which statement regarding Comcast's IP address management is TRUE based on the video?
  A. Comcast allows users to easily release and renew their IP addresses.
  B. Comcast assigns a new IP address every time you request a renewal.
  C. Comcast keeps the same IP address even when you release and renew.
  D. Comcast offers unlimited hotspot data with their plans.

• 🤖 AI time stamps:
  00:29 – Explains internet connection issues affecting future streams.

  01:38 – Monitors chat and contributions via phone due to internet problems.

  02:06 – Streaming Spider-Man 2, modem issues started.

  03:47 – Speculates on the strange modem issue involving desktop and laptops.

  05:26 – Describes confusing connectivity problems and DNS errors.

  07:11 – Discusses the challenge of troubleshooting with Comcast chat support.

  08:48 – Attempts to change DNS server settings to resolve the issue.

  11:44 – Notes the pattern of connections working when not severed and failing after disconnection.

  15:12 – Starts a chat with Comcast while researching DNS server alternatives.

  16:20 – Tries to restart the downstairs modem with Comcast chat assistance.

  18:32 – Attempts to change DNS settings but still encounters the same issue.

  21:14 – Tries additional commands like "register DNS" and restarts the machine to resolve the problem.

  23:09 – Describes a frustrating experience with a customer support chat agent who repeatedly asks the same questions despite the user's detailed explanation.

  24:05 – The chat disconnects when the agent attempts to restart the modem after 30 minutes of conversation.

  28:15 – Considers the possibility of using his phone's internet for his gaming consoles but notes that it may not be a practical solution due to limited reception and data usage.

  32:46 – Discusses the limitations caused by the internet issue, preventing him from playing certain online games, downloading updates, or even streaming effectively.

  36:05 – Expresses his frustration and lack of options in resolving the internet issue, while also rejecting suggestions that may further disrupt his current desktop internet connection.

  42:20 – Mentions that his schedule is busy for the next day, making it difficult to resolve the issue, and he hopes for a solution before his upcoming streaming plans on Friday.

  44:05 – Seeks suggestions from his viewers for possible troubleshooting steps to resolve the internet issue.

  45:13 – Issues with Comcast internet outage.

  45:53 – Unable to access router configuration remotely.

  46:23 – Challenges in resolving the internet issue.

  47:22 – Concerns about a potential Comcast issue.

  49:21 – Difficulty in seeking assistance without a microphone.

  50:24 – Frustration with unhelpful advice from viewers.

  51:54 – Attempting to troubleshoot connectivity issues.

  53:41 – Lack of redundancy in the internet connection.

  57:36 – Difficulties using Comcast's outage map.

  58:05 – Considering calling Comcast for assistance.

  59:13 – Frustration with Comcast's customer support chat.

  01:02:33 – Unwillingness to attempt a potential solution without confidence.

  01:08:03 – Seeking viewer suggestions and discussing a past internet issue.

  01:10:08 – Attempting to ping DNS servers with no success.

  01:12:31 – Internal network IP address found, not an external one.

  01:13:30 – Network configuration details include IPv4 and IPv6 addresses, subnet masks, DHCP server data.

  01:22:33 – Clarification on router and modem setup; ISP-owned modem-router combo with separate routers for specific purposes.

  01:28:50 – The "Default Gateway" is the address of the Comcast modem/router, not an external IP.

  01:31:52 – Attempt to ping DNS server 1111 revealed only internal connections, not external.

  01:37:20 – Planned modem restart after leaving it unplugged for 10-15 minutes.

  01:41:48 – Timing is crucial; addressing unrelated issues during an internet connectivity problem is inappropriate.

  01:43:36 – DHCP reservation might help but poses a risk of modem refresh, not ideal during the stream.

  01:45:04 – Recap of the internet issue: most devices can't connect, but the desktop still has a connection.

  01:45:37 – Plan to wait for the modem/router restart from downstairs before attempting further fixes.

  01:46:02 – Theory: Connecting the laptop wirelessly to the downstairs modem/router could allow access to modem settings even if internet connection issues persist.

  01:46:31 – Considering dealing with a downstairs modem as the current one isn't working.

  01:47:09 – Expresses frustration over not being able to do a normal stream due to technical issues.

  01:48:46 – Despite technical problems, Phil is having a good time interacting with viewers and making the best of the situation.

  01:49:30 – Addresses concerns about tipping issues and reassures viewers that tipping is working for others.

  01:51:56 – Mentions his cat's strange behavior while explaining his actions.

  01:53:21 – Updates that the downstairs modem is rebooting and discusses trying to log in wirelessly.

  01:55:11 – Receives a tip, confirms it, and discusses the challenges of handling the stream from his phone.

  01:56:24 – Tries to connect to the downstairs modem wirelessly.

  02:01:10 – Viewers offer suggestions, but Phil expresses uncertainty about some advanced modem settings.

  02:02:44 – Explores modem settings, trying to find a solution but is unsure about the technical details.

  02:07:13 – Continues to look through modem settings, discussing different options and reports.

  02:14:16 – Viewers suggest possible issues with the modem settings, but Phil remains uncertain about the problem's cause.

  02:22:15 – Contemplates the difficulty of the situation, considering the need to contact Comcast but expressing time constraints.

  02:23:23 – Morning routine to get ready quickly.

  02:25:13 – Unfamiliar with turning phone into a mobile hotspot for gaming.

  02:27:14 – Considering using mobile hotspot to download Allen Wake 2.

  02:29:57 – Frustration with Comcast's lack of 24/7 tech support.

  02:32:51 – Struggles with streams due to internet issues and considering alternatives like a mobile hotspot.

  02:33:53 – Concerns about potential data charges when using a mobile hotspot for streaming.

• Hey Phil, I don't know if you will be reading this but I saw this whole vid and I think it is due to your setup at home. Although it may work and has worked fine, how it is now can cause problems, like you are having now. If you have both a router and an ISP router/modem on your network, both have built-in DHCP servers, which will give ip addresses to all your connected devices. Since both of them will try to assign ip addresses to all your devices, theses conflicts can arise. The best thing for you to do is to buy a layer 2 switch, put that in place of the router (not the ISP modem), connect the switch via ethernet to your ISP modem, enable both 2.5 and 5 ghz wireless , leave the DHCP settings alone (if it is enabled) and connect your devices to the wireless or through ethernet to the switch. I think this is your problem. I may be wrong but since you are all out of ideas, this is what I would recommend. Goodluck ! Btw, I am never in your streams but I enjoy watching your Youtube playthroughs now and then.

• Sounds like either you have a partial internet outage or your modem needs to be updated. My ISP recently sent a letter saying to replace an outdated modem that they just sent me a few months ago.

• The only experience I had that was vaguely similar to this was when a bug occured that caused my router to somehow assign the same local ip address to 2 seperate devices I had. When I fixed the local ip conflict by making sure my router assigned each device a unique ip my issue was fixed. Your problem is different as every device gets cut off once its disconnected. Since I never experienced exactly what you're experiencing I can't really add anything more other than to check your local device ip's for any conflicts.

  If you want to see a list of the local ip's assigned to your devices (to rule out an ip conflict) you can type "arp -a" in your command prompt. The "arp -a" command is used to display the Address Resolution Protocol (ARP) cache table, which contains a list of IP addresses and their corresponding MAC addresses for devices connected to the network. The arp -a command on your laptop command prompt should show you ip's connected to your downstairs router, arp -a command on your streaming pc will show ip's connected to your upstairs router.

  I have doubts it could be an ip conflict though, due to the problems occurring on both your routers at the same time. It definitely seems like the issue was not caused on your end. This whole situation is really weird. I hope you get the help you need from someone smarter than me.

Comments are closed.